About Us


eXtendnet is owned and operated in the UK by Extendnet Limited. eXtendnet is a provider of great value domain name registration services and high performance web hosting solutions.

    We are members of Nominet, the UK Internet Names Organisation.

By partnering with the best service providers in the industry, utilising their latest state of the art technologies, we are able to provide one of the most reliable services available.

Our site offers a complete resource for domain management, from personal to corporate and our pricing structure is one of the lowest in the UK. We provide a simple all-in-one web based solution for all your domain needs. Services like the unlimited web and email forwarding help you to focus your web presence and define your place on the Internet.


Extendnet Limited
The Meridian
4 Copthall House
Station Square
Coventry
CV1 2FL


Telephone:
Fax:

Pre-sales enquiries:
Nominet IPS tag: EXTENDNET

Company Reg. No.: 07171838

VAT Reg. No.: 105 0756 46


See note below
0870 7623656

sales@extendnet.co.uk

NOTE: In order to maintain our low pricing, we do not provide telephone support.

Support

All support requests / enquiries should be made via the support ticketing system or, if that is not available, email to support@extendnet.co.uk.

This approach not only enables us to keep our pricing low but it also enables us to schedule and prioritise our resources better and provides us with an auditable log of all activities relating to any domain / account.

Response times

We will endeavour to respond to all points of contact within 2 business days and aim to resolve any issues you have within 5 business days.

Abuse, phishing, scams etc.

If you wish to raise a complaint about abuse you have received (phishing scams, spam emails etc..), please preferably raise a support ticket if possible or email us at support@extendnet.co.uk with as much detail as you can about the incident. We will investigate any incident reported as quickly as possible.

Complaints

Here at eXtendnet we try to always get things right all the time, but the truth of it is everyone gets it wrong from time to time. We can only improve on our services with valid feedback from you, our customers.

If you wish to make a complaint about a service you have received, please preferably raise a support ticket if possible or email us at support@extendnet.co.uk including as much detail as you can about the issue.

If you’re not happy with the initial outcome of your complaint and its regarding your .uk domain name, please feel free to escalate your issue to Nominet (the .uk registry) here: http://www.nominet.org.uk/disputes/complaining-about-registrar/complaints-procedure



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Our pricing policy is simple and straight forward with no hidden costs. We firmly believe that you should not be misled by complicated pricing structures.
All prices shown on our site are exclusive of VAT